Back to Portal Home Appendix C • Qualitative KII Tool

INTERVIEW GUIDE FOR DVA MANAGEMENT AND IT PERSONNEL

Semi-structured Key Informant Interview (KII) protocol to examine deep structural practices, security vulnerabilities, institutional constraints, and expectations for the secure data management framework.

Interview Session & Informant Metadata

Interviewee Code *

Cadre / Category *

Official Designation *

Organization / Department Unit *

Years Working with DVA Systems

Interview Date & Interviewer *

Section A: Background and Role

1. Can you briefly describe your role and how it involves handling veteran data?

2. How long have you worked with the DVA's current data systems, and what major changes have you observed?

Section B: Current Data Management Practices (Objective 1)

3. Can you describe how veteran records are currently created, stored, retrieved, and updated across departments?

4. What specific data integrity problems (e.g., duplicates, lost files, untracked changes, inconsistent files) have you encountered or observed?

5. What security controls, such as access restrictions, password policies, audit trails, or encryption, are currently in place?

Section C: Operational & Service Delivery Consequences (Objective 2)

6. How do data integrity or security weaknesses affect your Directorate’s ability to serve veterans promptly and accurately?

7. Can you give a specific example of a delay, dispute, or operational bottleneck caused directly by a data issue?

Section D: Applicable Technologies & Frameworks (Objective 3)

8. Are you aware of cybersecurity or data governance frameworks (e.g. NIST CSF 2.0, ISO 27001, NITA-U NISF) that could apply to the DVA?

9. What, in your view, would be feasible to implement given the DVA’s resources, staffing, and defence security environment?

Section E: Expectations for the Proposed Secure Framework

10. What specific features, technical controls, or governance safeguards would you want a new secure data framework to include?

11. What would make you confident that the proposed framework is workable and will be successfully adopted in practice?

Closing Remarks: Is there anything else about data management or security at the DVA that you would like to add?

Qualitative Synthesis & Verbatim Quotes (Interviewer Memoing)

Key Verbatim Quotes (Direct Quotes for Chapter Four Thematic Analysis):

Interviewer Summary & Analytical Notes: