UTAMU Faculty of Computer Sciences
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UPDF Directorate of Veterans Affairs

Secure Framework for Data Integrity & Management Systems (Research Fieldwork)

Researcher: KAMOGA MATOVU ABDALLAH
Back to Portal Home Field Survey • Objective 2

VETERAN & BENEFICIARY SERVICE EXPERIENCE SURVEY

Rapid 3-minute field questionnaire for the 30 sampled military veterans accessing DVA services.

1. Veteran Profile & Service History

2. Experience with DVA Records & Service Delivery

Scale: 1 = Very Poor / Never, 2 = Poor / Rarely, 3 = Moderate / Sometimes, 4 = Good / Often, 5 = Excellent / Always
Service Experience Statement 1 2 3 4 5
2.1 Speed and efficiency in retrieving your military service / pension file
2.2 Accuracy and correctness of your pension calculations and personal records
2.3 How often have you been told your physical file is missing or misplaced?
2.4 Overall satisfaction with service delivery and treatment received at DVA
2.5 Your trust and confidence that your confidential data is safely protected